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Customer Service Officer at Vasiti Dotcom

Customer Service Officer at Vasiti Dotcom

Vasiti is a student-focused company that helps student entrepreneurs build sustainable businesses, empowers students and makes their lives easier and better by providing on-demand access to their needs. We leverage technology and social innovation to deliver our offerings to the student community.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • We are looking for a creative Customer Service Officer to join our versatile team and help achieve our customer objectives.
  • As a Customer Service Officer you will be tasked with implementing, supporting and managing all customer sales and after-sales activities as well as collaborating with other departments to contribute to the overall success of Vasiti.

Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers at all times. Generate sales leads and sales (cross sell or upset customers on goods and services).
  • Process orders and requests.
  • Respond promptly to customer inquiries.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Generate customer feedback and testimonials.
  • Meet personal/customer service team sales targets and call handling quotas
  • Communicate and collaborate with internal teams as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Must be a graduate (OND / Degree or higher).
  • Proven customer support experience or experience as a Client/Customer Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
30th November, 2021.

Method of Application
Interested and qualified candidates should send their CV to: contact@vasiti.com using the Job Title as the subject of the email.