Service Support Officer at United Bank for Africa Plc (UBA) -

Service Support Officer at United Bank for Africa Plc (UBA)

Service Support Officer at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Service Support Officer

Location: Nigeria

Job Objective(s)

  • Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Monitor requests and complaints lodged against Corporate Services on the GRP to ensure all requests/complaints are resolved within stipulated TAT
  • Recommend potential services by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media.

Minimum Education Qualifications

  • First Degree in a relevant discipline from a recognized university
  • Master’s Degree or a professional qualification will be an advantage

Previous Work Experience Requirements:

  • Minimum of 1 year experience.

Skills Required:

  • Communication
  • Teamwork
  • Customer Service
  • Conflict Resolution
  • Judgment & decision making.
  • Complex Problem Solving.
  • Excel & PowerPoint Presentation skill.


  • Proven customer support experience
  • Knowledge of functions of different roles within Corporate Services
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online