Ice-cream Shop Supervisor at Edgewood Consulting Limited


Ice-cream Shop Supervisor at Edgewood Consulting Limited

Edgewood Consulting Limited – Our client, a new Ice-cream business situated at Arepo, Ogun State is currently recruiting suitable candidates to fill the position below:

Job Title: Ice-cream Shop Supervisor

Location: Arepo, Ogun
Employment Type: Full-time

Job Description

  • The ideal candidate must be a service-minded professional that possesses a passion for ice cream and is excited to help develop a new venture.
  • The Ice cream Supervisor will be responsible for the day-to-day operations of the shop, coordinating, scheduling, supervising, directing business in the shop

Duties and Responsibilities

  • Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business. Greet all customers in a friendly and welcoming manner.
  • Fulfill customer requests with ice cream purchases.
  • Prep and serve all offered ice cream recipes.
  • Record customer orders into the POS System.
  • Identify customer issues/complaints and take necessary steps to correct them.
  • Perform returns and special transactions through the POS System.
  • Ensure that the ice cream shop is stocked with all necessary items.
  • Clean and organize the ice cream shop when necessary.
  • Notify management of all customer issues.
  • Enforce a clean and tidy work environment.
  • Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for other members of the Team.
  • Open and close the store as needed.
  • Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees.
  • Daily Cash, POS and Transfer reconciliation.
  • Adhere to and enforce all standard operating procedures in compliance with company policy, health and food handling safety regulations.
  • Work with the staff to ensure Ice Cream recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
  • Train new staff and ensure ongoing staff training to maintain service standards.
  • Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.
  • Ensure the proper image is being maintained with respect to grooming and uniform standards.
  • Perform all other duties as directed by the Organisation.
  • Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.

Note: Management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.


  • An Ordinary National Diploma.
  • 1 year experience as supervisor.


  • Maintains positive company morale and professional attitude
  • Friendly and outgoing manner with the public
  • Ability to manage multiple situations simultaneously
  • Must be organized and possess strong problem solving skills
  • Ability to plan and prioritize work-load
  • Can physically, mentally and emotionally handle long periods (6 – 8 hours) of customer service
  • Flexible schedule required including evenings, weekends and holidays Must be passionate about the job with a desire to increase revenue.

Application Closing Date
30th May, 2021.

Method of Application
Interested and qualified candidates should send their CV to: using “Ice Cream Shop Supervisor (Arepo)” as the subject of the email.

Note: Only qualified candidates will be contacted.