Complaint, Feedback and Protection Assistants at CARE International - 2 Openings -

Complaint, Feedback and Protection Assistants at CARE International – 2 Openings

Complaint, Feedback and Protection Assistants at CARE International – 2 Openings

CARE International is a global leader within a worldwide movement dedicated to saving lives and ending poverty. We work in over 94 countries around the world to provide over 1000 poverty-fighting development and humanitarian aid projects.

We are recruiting to fill the position below:

Job Title: Complaint, Feedback and Protection Assistant

Locations: Dikwa and Rann, Borno
Employment Type: Full Time

Job Summary

  • Strengthening the accountability system in the organization especially the distribution activities going on in the Northeast including managing day to day accountability feedback that includes handling of complaints as received from a range of stakeholders such as project participants.
  • Ensure meaningful access, safety and dignity in humanitarian aid.

The following elements must be taken into account in all humanitarian activities and equal participation of women, girls, boys and men in livelihoods programming This position will mainly assist in:

Job Description
Safety and Dignity, and Avoid Causing Harm:

  • Prevent and minimize as much as possible any unintended negative effects of the intervention which can increase people’s vulnerability to both physical and psychosocial risks:
    • Ensures the communities reaching the food distribution easily (e.g. walking distance)
    • Make sure the food distribution points far from military installations or any other risks (this can also be part of observations)
    • Ensure the community feel that everyone is properly informed about the locations and the timing of the food/ NFI distribution.
    • Ensure there is the drinking water at the site
    • Ensure there is gendered latrines
    • Ensure Shade in place for protection of the project participants

Meaningful Access:

  • Arrange for people’s access to assistance and services – in proportion to need and without any barriers (e.g. discrimination).
  • Pay special attention to individuals and groups who may be particularly vulnerable or have difficulty accessing assistance and services.


  • set-up appropriate mechanisms through which affected populations can measure the adequacy of interventions, and address concerns and complaints.
  • Participation and Empowerment
  • support the development of self-protection capacities and assist people to claim their rights, including not exclusively – the rights to shelter, food, water and sanitation, health, and education.

Livelihood Responsibilities:

  • Ensure the meaningful participation of women and girls rather than mere token representation. For example, supporting women’s farming collectives or carrying out quick orientation programmes for women prior to skills training can be a useful strategy
  • Ensure that both women’s and men’s security concerns are addressed to enhance participation in decision-making, distribution, training and planning processes. For example, providing safe means of transportation, safe spaces for children, avoiding the promotion of livelihood activities that expose women to risks (for example fetching firewood unaccompanied) or social discredit.
  • Ensure Inclusion of marginalized populations in programme activities (e.g. the disabled, elderly persons, young married girls and victims of gender-based violence). For example, a useful strategy is to establish mutual referral systems among agencies to direct gender-based violence survivors to the right place for livelihood assistance.
  • Ensure women and men are involved in planning and implementing all livelihood programmes.

Education / Training

  • Degree / Diploma in Social Sciences or Humanities
  • Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post-conflict development contexts.


  • Postgraduate Degree in a related field.


  • At least 2 years experience in Nutrition, Biology, Public Health, Nursing or food aid support.
  • A good experience in supervision is required.
  • Experience with survey methodologies, nutrition assessment and relevant data analysis.


  • Previous experience working with an INGO or a Development organization.

Technical Skills:

  • Experience in data collection, collation, analysis, and report writing
  • Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
  • Commitment to CARE’s Core Values of Transformation, Integrity, Diversity, Excellence and Equality
  • Proven ability to prioritize tasks and meet deadlines
  • Stable, moral, reliable and robust character and a good team-player
  • Excellent communication skills
  • Proven commitment to accountability practices
  • Excellent Microsoft Office & statistical soft wares skills.


  • Good knowledge of the intervention area/s and local context
  • Previous humanitarian programming experience
  • Knowledge of the local language (Hausa, Kanuri).


  • Strong level of autonomy to provide independent follow through on processing issues and concerns
  • Excellent planning, organizational and time management skills
  • Integrity
  • Details focus
  • Strong team player
  • Strong problem solving, analytical, operational, and coordinating abilities
  • Good interpersonal, oral and written communication and presentation skills
  • Strong customer service focus and ability to work well with people from various backgrounds and cultures at all levels in organization.

Application Closing Date
14th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online